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12 招应对客户不回邮件

摘要: 客户一直不回邮件怎么办?报完价后迟迟没有下文?邮件发送太多次又怕引起客户反感?……
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发表时间:2018-05-09

作为一名外贸小白,客户不回邮件,各种焦虑。由于客户太多,一个个跟进耗时耗力。这时候,你需要一份邮件跟进表,大大提升工作效率,让客户跟着你的节奏走!

  刚给客户报价后一定要勤跟进。在第一个月建议能够跟进十次以上,后续就可以根据客户回复情况逐渐放缓步伐了。报价后第一件事情就是询问客户对该价格的想法、建议,并且要多问几次。大部分客户通常会在这种情况下回复邮件。小编给大家介绍一套十二步邮件模板,跟进客户一气呵成。

 

 

1. 询问客户对报价的看法

Dear xxx,

Hope everything goes well with you!

Have you kindly checked my offer? Hope it’s workable for your market! It is regretted that I haven't received any information from you. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.

We will be glad that if there is anything we can do for you.

 

Hope we can build good cooperation with you and your company.

 

Best regards,

xxx

 

 

2. 追问客户的评价,求回复

Dear xxx,

 

How are you recently?

It’s a long time since we contacted last time. Have you got my enquiry for xxxxx on xxx-xx? We fully understand that you may be too busy to reply us. However, business opportunities are fleeting and the earlier you take action, the sooner you seize it.

Looking forward to your comments. 

 

Thanks and best regards,

xxx

 

 

3. 本着小强精神,重发报价

Hello, xxx,

 

Wish you have a nice day!

Have you received my quotation yet? Now I’m resending it to you, please feel free to contact me if you have any other ideas. It’s appreciated that if we could get any advices from you.

 Waiting for your reply soon!

 

Best wishes, 

xxx

 

 

4. 利用报价的有效期给客户一点压力

Hello, xxx,

Hope everything goes well! 

We have received your inquiry dated on xxx and quoted you as follow: xxxxxxx. Please kindly check whether price is workable for you. The price will be invalid before xxxxx and then there will be a rise on the price. 

Wish we will promote business.

 

Best regards,

xxx

 

关于客户的这次询价多次询问后如果还没有回复,我们最后一次问一下,然后进行询盘的转化。 

 

 

5. 了解报价反馈,附上产品目录表

Hello, xxx,

Good day! 

I suggest that you might have received and considered our quotation of xxx. Could you kindly give your comments at your earliest convenience?

Attached is xxx catalog, please kindly check it and contact me if there is any item you need. I’ll be more than pleasure to offer you more information. 

I am of service at any time!

 

Best regards,

xxx

 

 

这个时候过去了将近半个月,我们要学着挖掘客户的其他订单需求了。

 

 

6. 待客户在目录表中发现适合的产品

Hello, my friends,

 

Have you received and checked the catalog in my last email? Hope those products are workable for your market! If you’re interested in any items, please feel free to contact us. We are more than pleasure to offer you more information that you want.

If you want to test the products, yes, sample can be sent for your reference!

I hope we could establish a good business relationship in the near future.

 

Best regards,

xxx

 

 

7. 了解是否有新的询盘或订单

 

Dear xxx,

 

I hope you are doing well.

Have you got any new orders? Please keep me posted if yes, I will send you our updated price for your review.

 

Best regards,

xxx

 

 

8. 大客户主动尝试提供免费样品

Dear xxx,

 

Free sample can be sent for your reference if needed. What's your opinion?

According to our several communication, I hope that we can build a cooperation. 

 

Looking forward to your further reply.

 

 

Best wishes,

xxx

 

 

9. 最后的绝招

Dear xxx,

 

I have sent you many emails before but without reply from you, hence, I am guessing those emails may have not reached you successfully.

Could you please drop me a short note if you receive this message and also please tell me if you have any interest in our products? I don’t want to keep bothering you if you don’t have any interest.

 

Best regards,

xxx

 

 

10. 把握新品上市的时机

Dear xxx,

Good morning!

 

It is glad to inform you that we have launched xxx (新品名称), which with xxxx (优势特点), such as perfect design, low noise, light weight…

Attached with xxx and xxx for your reference and please have a try in your market if possible.

 

Best regards,

xxx

 

我们的报价以及目录表都发过了,但做外贸的业务员都知道,很多大公司需要的是长期持续的跟进。这时候可以通过价格的调整来刺激一下客户。

 

 

11. 告知价格的变动

Dear xxx,

 

How are you? Long time no contact and hope everything goes well with you.

Our products and quotation are updated. Would you please check our new quotation with new items in attachments? If any questions, please feel free to contact me.

 

Best regards,

xxx

 

 

12. 尝试转换订单

Hello, xxx,

I’m writing for keeping in touch with you for further business.

It will be highly appreciated to get new inquiry and order from you and we will try our best to satisfy you well with competitive prices.

By the way, how about your order (or business) with item xxx? If it’s still pending, I would like to offer you the latest price to promote an opportunity to cooperate with each other.

 

Thanks and best regards,

xxx

 

 

除此之外,有效的客户跟进还需要在不同时间,因地制宜与客户保持联系!那么,什么时间是最合适的呢? 

 

客户所在国家及地区的节日

Dear xxx,

 

Happy xxx and wish you, your family, company enjoy the holidays.

As for xxx, please contact me at any time if you need any information, we will try our best to satisfy with your requirements.

God bless you and have a nice day!

xxx

 

 

中国节假日

Dear xxx,

 

Just a soft reminder.

Refer to my previous email, we’ll be on XXX holiday from xxx to xxx and my email access will be limited. Would you please kindly check the quotation and feedback to me within today?

Thank you in advance.

 

Best regards,

xxx

 

 

以上就是小编知道的跟进客户的办法和有效时间点,相信大家也有属于自己的一套跟进客户的办法。如果大家有更好的建议,可以在下方留言,让你的高招指引更多伙伴前行!

 

环球资源外贸学堂,下周见!

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